Job Description

Student Success Coach

A Student Success Coach proactively contacts and meets with enrolled and active students via telephone, e-mail, text and in person sessions to develop student success plan, increase student engagement, retention, and program completion. The student success coach conducts outreach efforts to help student address any non- academic or academic obstacles to help student focus and meet on time program completion goals. program requirements and tool and resources available to students. In addition to mentoring and supporting students, he/she must adhere to the school's policies.

Responsibilities:

· Build and manage supportive, welcoming, and inclusive coaching relationships with our student body, primarily through synchronous phone communications, supported by email and text messaging and individual sessions as needed.

· Use empathy and deep listening skills to create space for students to explore and discover their goals and strengths.

· Help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational journey.

· Provide a judgment-free experience for students, recognizing each student as a whole person, and understanding their unique, diverse experiences and backgrounds as relevant and necessary to guide them toward their goals.

· Celebrate your students' successes, and honor their inevitable stumbles, giving them a person in their corner along the way.

· Manage the operational elements of the caseload in a consistent and effective manner.

· Create and maintain effective communication strategies for students to set personal, academic goals

· Perform job and task analysis to document job requirements and objectives

· Monitor student's progress and apply student success best practices to help students successfully complete courses during each term.

· Attend and report student progress as faculty and campus retention meetings.

· Function as a point of contact and build influential relationships with students, faculty and staff.

· Follow and embrace the Core Values and mission of the institution.

Professional Practices for the Position Include:

· Commitment to building a diverse, equitable and inclusive environment.

· Ability to develop and maintain strong relationships with students and teammates

· Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations and individuals

· Basic technical literacy, enabling you to learn new tools and systems that we use to coach our students

· Natural curiosity and desire to learn new skills, explore new ideas, and take an individual and independent approach to learning, problem solving, self-monitoring, and self-correcting

· Passion for our dual mission to both change education in America while building a successful, high-growth company

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