Job Description
*About us*
At Vanterra Foundation Solutions, we believe the future of our industry belongs to those who put people first and empower them with AI-driven systems and real-time insights. As the second-largest and fastest-growing foundation repair and waterproofing company in the United States, we’re reimagining what a home services company can be—faster, smarter, and built for the future.
Grounded in partnership, teamwork, and pride in craftsmanship, we help homeowners protect and improve their homes through expert foundation repair, waterproofing, and crawl space solutions.
Join a team that’s powered by people, fueled by teamwork, and accelerated by innovation.
*Come join us.*
*Overview*
We are seeking a customer-focused Helpdesk / Service Desk Technician to join our IT team. While this role is based on-site and sometimes hybrid, most of your support will be for a distributed, remote workforce. You’ll be responsible for handling technical issues related to laptops, software, and network access—ensuring remote employees can stay productive and supported. This position requires strong troubleshooting skills, excellent communication, and the ability to handle multiple support requests through our JIRA-based ticketing system.
*Key Responsibilities:*
* Provide timely technical support to employees—primarily remote—via Microsoft Teams, email, and JIRA.
* Troubleshoot hardware, software, and connectivity issues on Windows devices.
* Triage and manage support tickets through JIRA, ensuring clear documentation and resolution tracking.
* Prepare and configure laptops and peripheral equipment for new hires and shipping to remote locations.
* Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.) and other SaaS platforms.
* Assist with onboarding and offboarding tasks, including device setup and account provisioning across various systems.
* Contribute to the internal knowledge base and process documentation.
* Coordinate with vendors for hardware procurement, warranty claims, and returns.
* Escalate complex or unresolved issues to Tier 2 or specialized support teams as needed.
* Adhere to IT security protocols and support best practices for a secure remote work environment.
*Qualifications:*
*Required:*
* 1–3 years of experience in a helpdesk or service desk role.
* Experience supporting a remote or hybrid workforce.
* Proficiency with Microsoft 365 (Teams, Outlook, SharePoint).
* Familiarity with ticketing systems—preferably JIRA.
* Comfortable troubleshooting both Windows and Mac environments.
* Strong problem-solving skills and ability to communicate clearly with non-technical users.
* Highly organized and capable of working independently and collaboratively.
*Preferred:*
* Experience with device management tools (e.g., Mosyle, Intune, or similar).
* Understanding of Wi-Fi and general networking concepts.
* IT certifications such as CompTIA A+ or Microsoft certifications a plus.
*Work Environment:*
* This is an on-site/hybrid position, with standard weekday hours.
* Regularly supports users across multiple time zones.
* Must be able to handle equipment logistics (shipping/receiving, setup, returns).
Join our team as a Service Desk Technician where you can make a significant impact by providing top-notch technical support while enhancing your skills in a supportive environment!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Work Location: In person
Job Tags
Hourly pay, Full time, Weekday work