Overview At Klaviyo, we value diverse backgrounds, experiences, and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. Role Product Experts (Customer Support Specialists) are critical to our success. Our mission is to deliver exceptional assistance to customers with the highest level of quality in both product knowledge and communication skills. How You Will Make a Difference Develop an in-depth knowledge of the Klaviyo platform Provide high‑quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone Communicate thoughtfully to provide answers to questions for both technical and non‑technical end users while also supporting a wide range of technologies Diagnose software issues and resolve escalated customer complaints engaging using established processes Provide support & guidance on non‑technical related questions (e.g.: marketing, sales, other e‑commerce setup questions) Communicate thoughtfully and effectively with all Klaviyo customers Document troubleshooting and problem resolution steps Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up Who You Are A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills Passionate about creative problem solving for customers and end users Self‑motivated, eager to learn and thrive in a collaborative environment Capable of adapting quickly to changing priorities Experience with or able to quickly pick‑up: Microsoft Office Suite, G‑Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce Web works, networking, and software products DNS, IPs and other networking concepts APIs Email marketing platforms and E‑Commerce platforms Familiar with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient You are fluent in Brazilian Portuguese Compensation Base Pay Range For US Locations:
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