Job Description

Overview

Placement Type:

Temporary

Salary:

$25 Hourly

Start Date:

Jul 27, 2026

Aquent is thrilled to partner with a globally recognized leader in the automotive industry, a company renowned for its commitment to innovation and customer satisfaction. This is an exceptional opportunity to join a vital team where your expertise will directly contribute to resolving customer concerns and upholding the company's reputation for excellence.

Are you a highly organized and detail-oriented professional ready to make a tangible impact by expertly navigating complex legal claims? We are seeking a dedicated individual to join a dynamic team, playing a crucial role in managing high-volume legal matters and directly influencing customer outcomes. This position offers the chance to dive into a fast-paced environment, honing your communication and organizational skills while contributing significantly to the resolution of nationwide breach of warranty claims. You'll be instrumental in ensuring fair and timely resolutions, directly supporting customer satisfaction and legal compliance.

#LI-NP1

**What You'll Do:**

* Manage a nationwide docket of breach of warranty claims, primarily stemming from demand letters initiated by individuals through their legal representatives.

* Respond to claims, communicate, and negotiate effectively with outside counsel and their paralegals, primarily through professional email correspondence.

* Maintain meticulous records and track all cases using advanced Excel spreadsheets, ensuring accuracy and accessibility of information.

* Efficiently manage a high volume of open cases, ranging from 120 to 180, with a structured ramp-up period to ensure your success.

* Drive cases to closure within approximately 30 to 45 days, navigating various outcomes including denials, cash settlements, vehicle repurchases, or file closures due to inactivity.

* Utilize strong organizational skills and calendaring systems to track deadlines, manage your workload proactively, and prevent last-minute issues.

* Collaborate effectively within a team structure, receiving guidance and oversight from a dedicated Team Lead, while also demonstrating the ability to work independently.

**What You'll Bring:**

* **Must-Have Qualifications:**

* Exceptional proficiency in Excel for tracking and managing extensive data.

* Strong communication skills, both written and verbal, for professional interaction with legal professionals and internal teams.

* Superior organizational skills, with a proven ability to manage multiple tasks, prioritize effectively, and meet deadlines in a high-volume environment.

* Readiness to start promptly and engage in virtual training.

* Ability to adapt to changing systems and processes.

* **Nice-to-Have Qualifications:**

* Prior experience handling claims or managing large dockets.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Job Tags

Hourly pay, Temporary work

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