Job Description

Job Full Description

Job Description:


We are seeking motivated and dedicated Call Center Representatives to join our team ONSITE in Mesa, AZ . This position involves handling inbound calls , assisting students with inquiries related to financial aid for vocational and trade programs. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle high call volumes. This role requires a professional, empathetic approach to guide students through the financial aid process confidently.


Key Responsibilities:

• Handle inbound calls from students seeking financial aid to continue their education in a vocational or trade program.
• Gather necessary details from students and provide them with resources and guidance to navigate the financial aid process.
• Assist students in understanding their financial aid options, application processes, and eligibility requirements.
• Accurately document all interactions and follow-up actions in the system.

Qualifications:

• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Ability to manage a high volume of calls in a fast-paced environment.
• Customer service experience preferred, but not required.
• Proficiency in using computer systems for documentation and data entry.
• Positive attitude, problem-solving skills, and a passion for helping students achieve their educational goals.
• Must be available to work within the specified hours of 7:00 AM - 7:00 PM, Monday through Friday .

Benefits:

• Competitive hourly wage with regular performance reviews.
• Opportunities for career growth and advancement.
• Supportive and positive work environment.
• Business casual dress code.

OS2105

Mesa, AZ
2105
849 North Dobson Road
Suite 107
Mesa, AZ 85201

Job Tags

Hourly pay, Casual work, Monday to Friday

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