Bilingual Customer Service Representative - Portuguese Speaking Job at AMERICAN FREEDOM INSURANCE, Mount Prospect, IL

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  • AMERICAN FREEDOM INSURANCE
  • Mount Prospect, IL

Job Description

Job Description

Job Description

Description:

American Freedom Insurance Company (AFIC) is growing in Illinois, Indiana, Pennsylvania, Tennessee, and Texas and we want you on our team!

AFIC is hiring a Bilingual Customer Service Representative fluent in both English and Portuguese . This is primarily an English-speaking role, with assistance provided to Portuguese-speaking customers as needed. Candidates must be comfortable handling professional phone conversations in both languages throughout the day..

Key Responsibilities

  • Handle inbound customer calls professionally and efficiently
  • Guide customers through the initial claims process with clarity and empathy
  • Enter and maintain confidential customer information accurately
  • Resolve routine inquiries and escalate more complex issues when needed
  • Meet expectations for quality, accuracy, and productivity
Requirements:

What We’re Looking For

  • Fluency in English and Portuguese is required
  • 1+ year of customer service, call center, or collections experience preferred
  • Strong attention to detail and data accuracy
  • Clear, confident phone communication skills
  • Ability to manage multiple systems and tasks simultaneously
  • Typing speed of at least 30 WPM
  • Consistent attendance and reliability
  • High school diploma or equivalent (insurance experience a plus)

Compensation and Benefits

  • Hourly Pay: $20-$24 per hour, based on experience
  • 401(k): Up to a 6% company match
  • Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, plus dental, vision, and telemedicine services
  • Paid Time Off: Company-provided PTO for vacation, personal time, or illness, in accordance with applicable Illinois law
  • Personal Days: Separate personal days for illness, family needs, appointments, or other personal matters
  • Paid Holidays: At least 6 company-observed holidays
  • Professional Development: Paid training and opportunities for advancement
  • Employee Recognition: Recognition of work milestones and contributions
  • Growth and Stability: More than 13 consecutive years of profitability, supported by A+ ratings from A.M. Best and the BBB
  • Schedule: Monday-Friday, 8:00 AM-5:00 PM, plus rotating Saturdays

Job Tags

Hourly pay, Monday to Friday

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